Pursuant the Consumer Code art. 52, the consumer has the right to withdraw from the contract, within 14 days from the delivery of delivery,In particular the withdrawal period expires after 14 days from the day on which you ior a third person (other than the courier), acquires physical possession of the goods.
Pursuant the Consumer Code art. 59 the Buyer (consumer) cannot then exercise the right of withdrawal related to personalized items or expressly produced custom made articles.
In order to exercise the right of withdrawal, you should inform us about your decision to withdraw from this contract by an explicit declaration, no later than the terms showed above:
- by mail to the address Mantellassi Design srl all’indirizzo S.R. 66 Gello, Pistoia, 51100 Italia.
- by email [email protected]
How to return:
Please return the goods or deliver them to us at:
Mantellassi Design srl – S.R. 66 Gello, Pistoia 51100, Italia swithout any undue delay and in any case within 14 days from the date on which you have communicated the withdrawal from this contract. The direct costs of return will be your total responsibility.
You are only responsible for the dimished value of the good resulting from the alteration of the goods different than the ones necessary in order to enstablish the nature, characteristics and the correct working of the goods.
The returned goods must be in perfect condition, exactly as received and accepted on delivery!
Any defect caused by the customer will be identified by the person responsible for the acceptance of the company and will be notified about the cost of repair , if necessary.
The cost will be deducted from the re-credit of the payment previously made.
If you withdraw from the contract you will be refunded all the payment you made without undue delay. In the event that you have enjoyed free shipping, shipping costs, we spent to deliver the product, you will be deducted from the refund. The refund will be made no later tha 14 days from the date on which we have been informed of your decision to withdraw from this contract. The deadline will be respected if you send back goods following the terms written above.
These refunds will be made using the same payment method used for the first transaction , unless you have expressly agreed otherwise; in any case, you will not incur any costs as a consequence of such refund.
The refund might be suspended until reception of the good or until the consumer demonstrates that he has sent back the goods, if earlier.
The right of withdrawal does not include goods that are tailored to customer's need or that are deteriorable and easly perishable.
Please, also read the section 9 of Our Terms and Conditions.