METHOD AND DELIVERY TIMES
- FREE DELIVERY SERVICE:
All shipments are covered by an insurance guarantee and are carried out only with couriers of renowned professionalism and experience in the transport of furniture, in order to ensure a high quality of service and product integrity.
The FREE delivery service is always to be understood at street level (excluding the islands and remote areas) and the Buyer is required to facilitate unloading operations if needed.
In order to facilitate this delivery phase and allow for adequate organization, the Buyer is informed by telephone and / or email a few days before delivery.
The transporters do not deliver to the floor and do not collect the Buyer's used goods. At the time of delivery, the Purchaser is required to check the exact number of packages delivered (which correspond to what is indicated in the transport document), their conditions and integrity. In the event of any damage to the packaging, the Purchaser is required to immediately challenge this circumstance to the courier by reporting on the delivery document the formula "withdrawal with reserve for damaged packaging", otherwise we will not be able to provide the free remake.
- FLOOR DELIVERY AND ASSEMBLY SERVICE:
For the service of delivery to the floor and assembly of the products, an additional cost will be provided to be assessed during the purchase of the product.
For foreign countries, both European and non-EU, delivery to the street level is certainly possible, for delivery to the floor and assembly instead we will have to evaluate the possibility of the service based on the requested destination.
The delivery service times to the floor are on average 2 weeks (in Italy) beyond the normal production times shown in the product sheets.
The carrier in charge of delivery to the floor will take care to contact you in the previous days, to define and organize the delivery directly with you.
For the assembly service, if requested by the customer, it must be estimated based on the characteristics of the product.
The average production and delivery times of the product are indicatively shown in the relative product sheet. Without prejudice to Sofable's commitment to do everything in its power to respect the delivery date, Sofable declines all responsibility in the event of delays of suppliers or circumstances of force majeure beyond its control. In this regard, it should be noted that deliveries scheduled during the summer holidays or Christmas holidays may be subject to even significant delays, which will in any case be communicated by Sofable.
If the Purchaser wishes to delay the delivery of the purchased products, Sofable guarantees the free storage service for 30 days in its deposits. For this service we will ask you for the balance of the goods purchased and ready in storage.