FAQ - Frequently Asked Questions
Sofable is a trademark of Mantellassi Design srl . We have been dealing with furniture design since 1926, to offer you the best items signed by one of the Italian leader in the field of forniture, while always paying attention to emerging designers and the most interesting latest news.
How can we help you?
We’re here to help you! Our aim is always to put your needs first and serve you in the best way possible. In this section you willfind answers to frequently asked questions.
For further information please call our customer service number +39.0573400910 or send an email to [email protected]
1 . How do I place an order?
It is possible to place the order directly online by choosing the products you wish to purchase, adding them to the cart and proceeding with the payment.
It is also possible to complete the order by contacting us by phone at 0573400910 or by email [email protected].
2 . Which are the shipping costs?
For shipping costs, please consult Delivery Methods and Times
3 . Is there a floor delivery and assembly service?
Yes, for more information on the methods and costs of the service, please consult the Delivery Methods and Times.
4. Can I request fabric samples?
Yes, you can receive free samples of fabric to choose the upholstery of the sofa.
Send us a request to [email protected] indicating the type of fabric, your favorite shades and your address and in a few days you will be able to receive the samples directly at home.
5. Can I pay cash on delivery?
It is possible to pay cash on delivery in cash, cashier's check or by credit card (Mastercard, Visa) or Bancomat only when the delivery is made through an internal company representative.
In all other cases, cash on delivery will not be possible and the balance will be required by bank transfer before delivery.
For more information on payments, see the Available Payment methods.
6. How does the deposit and balance payment method work?
7. Can I apply for a financing?
Yes, you can request a zero-interest financing for the purchase of Sofable products. Within the product pages, once you have selected the characteristics of the product and by clicking on the "Acquisto con finanziamento a Tasso Zero" button, you can immediately have a prospectus with information on the financing and the amount of the installments.
8 . Can I request a special quote to furnish an entire room?
If you need to furnish your home, your office, hotel or make special orders, please contact us and request a quote tailored to your needs. We’re here to help. Write to [email protected] or call +39.0573.400910.
9 . Can I cancel my order?
Once the deposit has been received and the order has been processed, it cannot be canceled.
If there are any second thoughts, we ask you to send a written communication to [email protected] within 24 hours.
10 . Can I return an item?
Yes, within 14 days of receipt. You can choose to be refunded, change the item or receive a gift card to be spent within one year in our e-shop or at one of our showrooms.
10 . I have received a defective product, what should I do?
In this case, please contact us immediately at [email protected] communicating the defect found in the product.
11 . Do you have a showroom?
Yes, you can visit us at our showroom in Pistoia, Tuscany, at the following address: Sofable - Strada Regionale 66 km1 Loc. GELLO 51100 PISTOIA
We are open from Monday to Friday, 9.00-13.00 / 14.00-19.00 and by appointment on weekends.